Last updated: April 2026 | Effective for US, EU, and Russian Federation users
Vortex ("we," "us," "our," or "Service") operates the Vortex media download service, including our web application and Telegram bot. This Privacy Policy explains what information we collect, how we use it, and how we protect it.
By using Vortex, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, you must stop using our Service immediately.
We do NOT process or store card numbers, CVV codes, or full bank account details. All card payments are handled exclusively by Stripe; all cryptocurrency payments are handled exclusively by CryptoBot. We only receive confirmation of payment and the plan purchased.
We may share your information with third parties who provide services on our behalf, including:
We will disclose your information when required by law or when we believe in good faith that disclosure is necessary to:
We may disclose information WITHOUT your consent, notice, or opportunity to object.
If Vortex is involved in a merger, acquisition, bankruptcy, or asset sale, your information may be transferred as part of that transaction.
We may share aggregated or de-identified data with third parties for research, marketing, analytics, and other purposes without restriction.
We retain your personal information as long as necessary to provide services, comply with legal obligations, or resolve disputes. This may include:
Even after deletion from active systems, information may remain in backup copies for disaster recovery purposes.
We implement technical and organizational security measures including:
IMPORTANT: No security measure is absolute. We cannot guarantee absolute protection against unauthorized access, data breaches, or hacking. You use Vortex at your own risk regarding data security.
In the event of a data breach, we may or may not notify affected users. Notification, if provided, may be delayed. We assume no liability for unauthorized access.
Your information may be stored, processed, and transferred to servers located in different countries, including outside your country of residence. These countries may have different data protection standards than your home country.
By using Vortex, you consent to these international transfers and acknowledge that data protection laws may differ across jurisdictions.
If you are an EU resident, you may have rights under GDPR including access, rectification, erasure, and data portability. To exercise these rights, contact us at the address below. We will respond within 30 days or as required by law.
US residents may have rights under state privacy laws. You may request access to or deletion of your personal information. We will respond within the timeframe required by applicable law.
Russian users have rights under Federal Law No. 152-FZ "On Personal Data." See the dedicated Russian-language section below for full details.
You may request deletion of your personal data by emailing devstudiovortex@gmail.com. Please include your Telegram ID or username so we can identify your account. We will process your request within 30 days. Some information may be retained where required by law, tax obligations, or fraud prevention.
We and third parties use cookies, web beacons, pixels, and similar technologies to:
Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, refusing cookies may impair Service functionality.
Vortex may link to third-party websites and services. We are not responsible for their privacy practices. Please review their privacy policies before providing information.
Content you download may originate from third-party platforms (YouTube, TikTok, etc.). Those platforms' privacy policies apply to data they collect.
For questions about this Privacy Policy or to exercise your rights, contact us:
Data subject access requests, deletion requests, and rectification requests should include sufficient information for us to identify you and will be processed according to applicable law.
We may update this Privacy Policy at any time without notice. Changes are effective immediately upon posting. Your continued use constitutes acceptance of updates.
We recommend reviewing this policy periodically. The "Last updated" date indicates when this policy was last changed.
Настоящая Политика конфиденциальности регулирует обработку персональных данных в соответствии с Федеральным законом № 152-ФЗ «О персональных данных» (РФ).
Оператор персональных данных: Vortex Media Service (devstudiovortex@gmail.com)
Данные хранятся не более 2 лет с момента последней активности пользователя. Передача персональных данных третьим лицам не осуществляется, за исключением случаев, прямо предусмотренных действующим законодательством Российской Федерации.
Обработка персональных данных осуществляется на основании:
В соответствии с ФЗ-152 вы вправе запросить доступ к своим персональным данным, их исправление или удаление. Запрос направляйте на адрес devstudiovortex@gmail.com, указав ваш Telegram ID. Мы обработаем обращение в течение 30 дней.
Последнее обновление: апрель 2026 г. | Last updated: April 2026
BY USING VORTEX, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND CONSENT TO THE COLLECTION, USE, AND SHARING OF YOUR INFORMATION AS DESCRIBED HEREIN.